Answers to most common questions about payment, shipping and returns.
Is my payment data safe with you?

We are very serious about security. Haut Underwear is certified level 1 PCI-DSS compliant. PCI-DSS stands for the Payment Card Industry Data Security Standard. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy and secure.

What forms of payment do you accept?

We accept secure payments from major credit card companies including Visa, Mastercard, American Express, Discover and Diners Club. We also accept secure payments through PayPal, Apple Pay and Shop Pay.

How long does it take to get my products?

U.S. orders typically arrive within 3 to 5 business days.

Canadian orders typically arrive within 4 to 6 business days.

International orders typically arrive within 5 to 12 business days.

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Is there free shipping?

We offer free shipping in the U.S. on orders over $50, to Canada on orders over $75, and internationally on orders over $150. Customers are responsible for any customs fees owed.

Do you ship internationally?

We ship our products all over the globe. Customers are responsible for any customs fees owed.

Do you offer refunds?

We have a 30-day guarantee on all products. You can return or exchange any item within 30 days. No hassles.

For more information you can read our full terms in our Refund policy.

Terms of Service
Terms of Service