FAQ
We are very serious about security. Haut Underwear is certified level 1 PCI-DSS compliant. PCI-DSS stands for the Payment Card Industry Data Security Standard. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy and secure.
We accept secure payments from major credit card companies including Visa, Mastercard, American Express, Discover and Diners Club. We also accept secure payments through PayPal, Apple Pay and Shop Pay.
U.S. orders typically arrive within 3 to 5 business days.
Canadian orders typically arrive within 4 to 6 business days.
International orders typically arrive within 5 to 12 business days.
Shipping rates can vary depending on your region and are calculated at checkout.
We offer free shipping in the U.S. on orders over $100.
We ship our products all over the globe. Customers are responsible for any customs fees owed.
We have a 30-day guarantee on all products. You can return or exchange any item within 30 days. No hassles.
For more information you can read our full terms in our Refund policy.